100 Bignall Street – Warwick, RI 02888
Directions to this location
Monday – Friday, 8:15 AM – 5:00 PM
| PHONES: | |
| Main Phone Line: | 401-785-9898, 0 for operator |
| Education Department: | 401-785-9898, option 1 |
| Customer Service: | 401-785-9898, option 2 |
| Technical Support: | 401-785-9898, option 3 |
| Legal Department: | 401-785-9898, option 4 |
| FAXES: | |
| RIAR: | 401-941-5360 |
| Education: | 401-785-3879 |
| Customer Service: | 401-941-5320 |
| Tech Support: | 401-784-9337 |
RIAR/MLS Contacts (PDF) | Organizational Chart (PDF)
Executive Staff
Philip Tedesco, RCE, CAE – Chief Executive Officer
Phone: 401-432-6947
Email: phil@riliving.com
Responsibilities:
- CEO for Boards of Directors – RIAR & MLS (and Exec. Comm.)
- Committee Structure and Guidance
- Financial Oversight and Future Planning
- Governmental Affairs Strategy
- Personnel Oversight and Compensation
Sabrina DeRensis – Executive Assistant
Phone: 401-432-6934
Email: sabrina@riliving.com
Responsibilities:
- Administrative Assistant to CEO
- Meeting/Seminar Planning
- Assist CEO with Board & Committee Meeting Planning
- Maintains Board Files
Legal & Legislative
Monica Staaf – General Counsel
Phone: 401-432-6945
Email: monica@riliving.com
Responsibilities:
- Legal Questions/Legal Hot Line
- Legislative and Regulatory Strategy
- Content of RIAR and MLS Forms
- Ethics and Arbitration Questions (with Heather Setters)
David Salvatore – Government Affairs Director
Phone: 401-432-6959
Email: david@riliving.com
Responsibilities:
- Work with the Legal and Legislative staff to actively advance state and federal legislation.
- Assist in coordinating and tracking state legislative and political opportunities.
- Mobilize the resources of the Association and its members to effectively communicate those positions to public decision makers.
- Actively promote all REALTOR® political affairs programs.
Heather Setters – Professional Standards Administrator / Policy Assistant
Phone: 401-432-6941
Email: heather@riliving.com
Responsibilities:
- Ethics and arbitration complaints and requests
- Scheduling of mediation, ethics and arbitration hearings
- Ethics and arbitration questions (with Monica Staaf)
Finance
Claudia Chappelle, RCE – Chief Financial Officer
Phone: 401-432-6944
Email: cchappelle@riliving.com
Responsibilities:
- Financial Reporting
- Budgets
- Cash Management
- Investments
- Human Resources
Sherryl Amato – Jr. Accountant
Phone: 401-432-6940
Email: sherryl@riliving.com
Responsibilities:
- Financial Reporting
- RIAR Billing
- Employee Benefit Administration
- RIAR Accounts Receivable
- Payroll
- RPAC Collections & Reporting
Lauren Tassone – MLS Bookkeeper
Phone: 401-432-6930
Email: lauren@statewidemls.com
Responsibilities:
- MLS Monthly Billing/Member Accounts
- Past Due Billing
- Direct Pay and Online Payments
Professional Development
Ann Enos – Director of Professional Development
Phone: 401-432-6933
Email: ann@riliving.com
Responsibilities:
- Course Approval
- Course Development
- Manage Education Department
Beverly Pierce – Corporate Training Specialist
Phone: 401-432-6943
Email: beverly@riliving.com
Responsibilities:
- Create opportunities for Seminars/Training
- Instruct MLS classes
- Create/Research new course materials
- Provide assistance with all aspects of Education Department as needed
Josh McGinn – Education Office Administrator
Phone: 401-432-6932
Email: josh@riliving.com
Responsibilities:
- Assist customers with questions regarding education
- Maintain all Education files
- Schedule classes with instructors
- Handle all phone inquiries pertaining to educational offerings
Amy Lockaby – Education Office Administrator
Phone: 401-432-6926
Email: amy@riliving.com
Responsibilities:
- Assist customers with questions regarding education
- Maintain all Education files
- Schedule classes with instructors
- Handle all phone inquiries pertaining to educational offerings
Member Services
Michael Letendre – Vice President, MLS & Member Services
Phone: 401-432-6925
Email: mike@riliving.com
Responsibilities:
- Technical & Member Services Department Administration
- Product and Service Discovery, Development & Implementation
- Formation and Maintenance of Strategic Relationships
- Standards and Best Practices Implementation
Donna McGinn – Director, MLS & Member Services
Phone: 401-432-6929
Email: donna@statewidemls.com
Responsibilities:
- Membership Administration for RIAR and MLS
- Administrator for State NRDS
- MLS Rules and Regulations Oversight and Enforcement
- MLS Data Compliance
- MLS Office Participation and Office Structure Changes
Donna O’Brien – MLS & Member Services Administrator
Phone: 401-432-6938
Email: DMObrien@riliving.com
Responsibilities:
- RIAR /MLS Membership Coordinator
- Membership Changes
- Dues Records
- State NRDS Coordinator
Carol Rotter – MLS & Member Services Coordinator
Phone: 401-432-6922
Email: carol@statewidemls.com
Responsibilities:
- Listing Content Changes and Data Compliance
- MLS Photos and Virtual Tours
- MLS Listing Inquiries
Jean Croteau – MLS & Member Services Representative
Phone: 401-432-6935
Email: jcroteau@riliving.com
Responsibilities:
- MLS Membership for Administrators and Teams
- RICIE Membership
- MLS Listing Content Changes
- Alliance Listings and Changes
- Non-MLS Database
Michaela Creen – MLS & Member Services Receptionist
Phone: 401-432-6921
Email: micheala@riliving.com
Responsibilities:
- Main Receptionist for RIAR and MLS
- General Inquiries and Directory
IT/Technical Support
Robert Parker – Director of Information Technology
Phone: 401-432-6928
Email: rparker1@statewidemls.com
Responsibilities:
- Monitors Servers, Network and Internal Applications
- RIAR/MLS Computer Hardware, Software, and Network Operations
- New Technical Product Research & Development
Joe Kriner – MLS System Support Specialist
Phone: 401-432-6924
Email: jkriner@statewidemls.com
Responsibilities:
- Customer Technical Support
- Computer Access Problems
Kristine Kelly – MLS Technical Support Representative
Phone: 401-432-6951
Email: kristine@riliving.com
Responsibilities:
- Customer Technical Support
- Computer Access Problems
Marketing & Communications
Kerry Park – Director Marketing & Communications
Phone: 401-432-6948
Email: communications@riliving.com
Responsibilities:
- Marketing Strategy and Oversight
- Advertising/Creative Direction and Implementation
- Media relations
- Member outreach
Tricia Charves – Senior Web Developer & Graphics
Phone: 401-432-6923
Email: tricia@riliving.com
Responsibilities:
- Internet Product Development
- Agent/Office Website Design Consultations, Creation & Modifications
- RI Living Web Site Development & Marketing
- Graphic Design & Creation for Web & Print Media
- Website Administrator
- Social Media Content Management & Integration
John Day – Director of Sales of RIAR/MLS Products & Services
Phone: 401-432-6949
Email: jday@riliving.com
Responsibilities:
- Internet Advertising
- Sales of Event Sponsorships
- Non-dues Revenue Strategy and Sales
Amanda Waterman – Marketing/Social Media Projects Coordinator
Phone: 401-432-6942
Email: amanda@riliving.com
Responsibilities:
- Social Media Content Management & Integration