Start improving customer service today with Matrix
The Client Portal in Matrix provides you with private web pages for clients that will help you improve client collaboration. The Client Portal lets you personally brand the information delivered to each individual buyer or seller. Using the Portal’s split screen technology, your clients can more effectively manage listings by visually identifying where they are located on the map. The Portal also serves as a powerful communication tool by allowing your clients to categorize listings according to their level of interest, as well as log conversation notes between you and them. Your clients can further customize their Portal experience by creating and saving searches of their own. Matrix then provides you with detailed client activity and Portal usage statistics.
The Concierge feature in Matrix offers a variety of options when it comes to automatically e-mailing listings to your clients. The “concierge” feature lets you view and approve listings before sending them. After being notified of new matches, you can approve or decline listings that meet your clients search criteria. The concierge style of email management provides greater control over listing data distribution, ultimately fostering higher client interest and satisfaction.
View the MATRIX/RICIE Training Class calendar and sign up for a class today to learn about the benefits of Matrix!