Zoom Support for Virtual Classes

• Zoom links are sent by 4:30pm one business day prior to class.  If you did not receive the link, please email [email protected] or call 401-785-9898 option 1.   Be sure to check your spam/junk folder for zoom links.
• Test the Zoom functionality on your device at https://zoom.us/test.
• You can try your own meeting by creating a free account (this is NOT required to attend class) at www.zoom.us.
• Zoom Support Articles https://support.zoom.us/hc/en-us
• Remember to check Download Center - Zoom for zoom updates before joining class.  For desktop users who already have zoom, instruction video link.

Zoom Resources from RIAR

• Video: Attending a Zoom Class with RIAR
• Video: Tips on using Zoom on your Phone
• Zoom Learner PDF

If you experience tech issues with zoom during business hours the following options are available.

• Call Tech Support 401-432-6905
• Zoom Support: Chat with Live Technician. If no technician is available you will be redirected here 

When using Chat the following scenarios vary by device as follows depending on the device being used:

• Desktop or Laptop – Chat window will open allowing user to chat with technician. If necessary to connect to the device the technician can initiate a prompt in the chat window to have the user download an applet so a remote session can begin to help resolve the issue.
• Phone – Chat window will open allowing user to chat with technician. Chat window might fill the whole screen There is no option for the technician to connect to the user’s device.
• Tablet – Chat window will open allowing user to chat with technician. Chat window easier to navigate than on a phone. There is no option for the technician to connect to the user’s device.